Privacy Policy

1. Who we are

Ricardo Cruz Consulting ("we", "us", "our") provides operations, AI implementation, and fractional COO services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit ricardocruz.io or engage our services.

2. Information we collect

We collect the following categories of information:

• Contact information you submit through forms, scheduling tools, or email (name, business email, company, role).
• Engagement information shared in the course of a consulting project (documents, process notes, data you authorize us to review).
• Usage data automatically collected when you visit the site (IP address, browser type, pages viewed, referrers, timestamps).
• Cookies and similar technologies used to operate the site and measure performance.

3. How we use information

• To respond to inquiries and schedule discovery calls.
• To deliver and manage active consulting engagements.
• To improve the site, our services, and client experience.
• To comply with legal obligations and enforce our agreements.
• To send occasional updates about our work, only when you have opted in.

4. Sharing of information

We do not sell personal information. We share information only with trusted service providers that support our operations (scheduling, hosting, analytics, CRM, payment processing), under contracts that require confidentiality and appropriate safeguards. We may disclose information when required by law or to protect our legal rights.

5. Data retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, satisfy legal and accounting obligations, or resolve disputes.

6. Your rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict use of your personal information, and to object to certain processing. To exercise any of these rights, email us at hello@ricardocruz.io.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No system is perfectly secure, and we cannot guarantee the security of information transmitted to or from the site.

8. Third-party links

The site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision.

10. Contact

Questions about this policy can be sent to hello@ricardocruz.io.